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Straight talk from practice: automation, AI, cloud and IT strategy

Image related to when the assistant gets tools: the attack surface no checklist covers

AI in production

12. Oktober 2026

When the assistant gets tools: the attack surface no checklist covers

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AI in production

28. September 2026

The internal AI assistant: bringing together knowledge from Confluence, Jira and line-of-business systems

Image related to avoiding lock-in in your ai stack: abstraction, exit costs and a multi-model strategy

Data & architecture

14. September 2026

Avoiding lock-in in your AI stack: abstraction, exit costs and a multi-model strategy

Image related to where ai compounds in customer service: deflection, assist and resolution

CX & customer service

31. August 2026

Where AI compounds in customer service: deflection, assist and resolution

Image related to getting human-in-the-loop right: confidence thresholds and the cost of errors

17. August 2026

Getting human-in-the-loop right: confidence thresholds and the cost of errors

Image related to the economics of llm inference at scale: token budgets, caching and model tiering

Data & architecture

3. August 2026

The economics of LLM inference at scale: token budgets, caching and model tiering

Image related to data readiness for ai: the unglamorous prerequisite that decides your outcome

Data & architecture

20. Juli 2026

Data readiness for AI: the unglamorous prerequisite that decides your outcome

Image related to evaluation is the moat: build the evaluation harness before you scale the llm feature

AI in production

6. Juli 2026

Evaluation is the moat: build the evaluation harness before you scale the LLM feature

Image related to the five gaps where ai pilots fail between demo and production

AI in production

22. Juni 2026

The five gaps where AI pilots fail between demo and production